This workshop delves into the pervasive issue of workplace incivility, highlighting that 98% of workers face varying degrees of uncivil behavior on the job. Drawing on insights from civility research in the medical field, it underscores the profound impact that fostering an environment of respect and encouraging interactions can have on enhancing patient care, boosting performance, elevating job satisfaction, and improving retention rates. Conversely, the absence of such a civil atmosphere often increases the risk of employee burnout, medical errors, and overall poor wellbeing among staff.

The session aims to equip participants to identify signs of incivility within their workplace and understand its potential repercussions. It emphasizes the critical need for veterinary practices to not only recognize when their environment may be falling short in terms of civility but also how to take proactive steps towards improving interpersonal relations and building a supportive work culture. Through a combination of theoretical insights and practical strategies, attendees will learn how to assess the civility level of their work setting accurately.

Moreover, the workshop will offer a roadmap for designing and implementing effective interventions tailored to the unique needs of veterinary workplaces. These interventions aim to combat incivility, foster a culture of mutual respect, and ensure a positive, productive, and harmonious workplace. By addressing the root causes of incivility and providing tools for constructive engagement, this session promises to pave the way for more cohesive and resilient veterinary teams, ultimately leading to better patient care and a more fulfilling work environment for all employees.

Learning Objectives:

*50-minute interactive lecture or 2 to 3-hour workshop